Twelve questions
to ask, out loud.
Exact phrasing that draws out the difference between a serious clinic and a marketing operation. Use it on ours. Use it on theirs. Use it twice if you have to.
These questions apply to every regenerative clinic, including ours.
An intake call that can't answer these in 30 minutes isn't an intake call.
A real answer uses names, numbers, and documents. A thin one uses adjectives.
Four questions
about the cells.
"What is the source lab, and can you show me its release criteria?"
Real answer · Lab name, country, accreditation. Release criteria document shared. Thin answer · "A premium FDA-compliant lab."
"What cell type, what tissue of origin, and at what passage?"
Real answer · Specific cell type, tissue source, and the passage range used for dosing, with documentation. Thin answer · "Stem cells."
"What is the viability at dose, and how is it confirmed?"
Real answer · Specific viability percentage confirmed by release testing. Thin answer · Changes the subject.
"Can I see a certificate of analysis for a representative batch?"
Real answer · Yes, sometimes redacted for patient confidentiality. Thin answer · "Those aren't shared externally."
Four questions
about the room.
"Who is my attending physician by name, and what are their credentials?"
Real answer · Name, training, credentials, hospital privileges. Thin answer · "Our expert medical team."
"Is the procedure performed at a hospital, and which one?"
Real answer · Named facility with verifiable accreditation. Thin answer · "A premium medical facility."
"What imaging and monitoring are used during the procedure?"
Real answer · Specific modality (fluoroscopy, ultrasound, MRI compatibility) plus monitoring protocol. Thin answer · "Advanced imaging."
"What happens if something goes wrong?"
Real answer · Named emergency protocol, hospital affiliation, on-call physician, specific escalation path. Thin answer · "That doesn't happen here."
Four questions
about after.
"What percentage of your patients don't respond, and how do you define response?"
Real answer · A specific definition of "response," a stated way of tracking it, and a willingness to say that some candidates don't respond. Thin answer · "Virtually all our patients respond."
"What does follow-up look like at 6 and 12 months?"
Real answer · Scheduled re-evaluations, re-imaging criteria, physician-accessible communication. Thin answer · "Call us if you need anything."
"When do you decline patients?"
Real answer · Specific decline criteria and examples. Thin answer · "We evaluate every patient as a candidate."
"What does this actually cost, all in?"
Real answer · An itemized figure, published or sent in writing, with inclusions and exclusions specific. Thin answer · "Let's talk about payment options."
Meta-
questions.
Q.01Do clinics push back on this list?
Q.02Should I ask all twelve? That feels like a lot.
Q.03Does Celva answer all of these?
Keep
reading.
Take the
checklist on every call.
Twelve questions on one page. Ours included.